Pointed tail – ST4s
From: Gary S Gevisser [mailto:gevisser@sbcglobal.net]
Sent: Monday, February 23, 2009 5:54 PM
To: ‘DNA Customer Service’
Cc: Jeffrey R. Krinsk Esq. – Finkelstein & Krinsk; sales@gpmotorcycles.com; parts@gpmotorcycles.com; ‘sales@argyllmotorsports.com’; Brad Wills – Fox News @ 10; nikkifinke@deadlinehollywood.com; dantnicholas@gmail.com; Chris Formo – Kindergarten teacher; Ducati Store – England; Michael Sewitz; Michael Strauss Esq. – International Monetary Fund; Marcia “Hitler’s Gold” Kramer – Political / Investigative Correspondent And Host – WCBS-TV ; Brian Weaver – Spreadsheet Manager for Intuit; Devin Standard; Dr. John K. Pollard Jr. – Alumni MIT & Cornell University; Tony Unruh; Oprah; oreilly@foxnews.com; drudge@drudgereport.com; Dick Morris – Columnist; Nicholas Oppenheimer – DeBeers-Anglo American Cartel [DAAC]; US Attorney Patrick J. Fitzgerald – US Department of Justice – Office of Special Counsel – prosecuted case against Scooter Libby, Chief of Staff to former VP Cheney, Attorney of Clinton Pardoned, Marc “Trading with the enemy” Rich
Subject: Pointed tail – ST4s ZDM1TB5T72B006304
Either you are lying or Grant and the entire GP Ducati team are “lying through their teeth”.
Grant told me to my face that Ducati have known for years about this design flaw with the onboard computer which apparently caused my clutch to go while I was riding my bike at not exactly a “snails pace”.
His words “Ducati decided as goodwill gesture to fix the problem of those Ducati ST4S owners who experienced problems?”
Without providing me with any more of your “legalize” because I too can respond in kind; moreover, I understand also from Grant that you are nothing more than a “lacky” for Ducati of Bologna only doing as told, as in “garbage in, garbage out”, I want to hear clearly from you that Grant was wrong in what he told me.
I detest those who derive great satisfaction in exceeding the limits of their small authority; i.e. evil doesn’t come in the form of a pointed tail or pitched fork – Jeffrey R. Krinsk Esq.
Gary
2facetruth.com
Ps – give me the email address of your counterpart in Bologna along with a file that contains the email address of every Ducati dealer around the world.
BTW, are you not excited about how very close we are to the “leveling of the playing field” with 2facetruth.com doing its part?
[Word count 220]
From: DNA Customer Service [mailto:CustomerService@ducati.com]
Sent: Monday, February 23, 2009 2:35 PM
To: Gary S Gevisser
Subject: ST4s ZDM1TB5T72B006304
Dear Mr. Gevisser,
Thank you for contacting Ducati North America.
We are sorry to learn of the concern you’ve experienced with ST4s. Our records indicate that there are no recalls or technical bulletins that affect ZDM1TB5T72B006304.
The Ducati Limited Warranty is valid for two years from the date of original retail purchase, which will protect you from defects in workmanship and materials during that period. The warranty for Vin ZDM1TB5T72B006304 expired September 06, 2003. Ducati must adhere to its warranty policies in a uniform and consistent manner that is fair to all customers; therefore, compensation for repairs outside the terms and conditions of the factory warranty cannot be granted. While we sympathize with your situation, we are unable to accommodate your request.
I assure you that Ducati makes every effort to provide the highest level of customer service possible. It is our hope that you understand our policy and continue to remain a loyal Ducati enthusiast. If you have any further questions, please feel free to contact us or your Authorized Ducati Dealership.
Best regards,
Cìntia
Customer Service
Ducati North America
10443 Bandley Drive
Cupertino, CA 95014
www.ducatiusa.com
Tel: (408) 253-0499 x4411
Fax: (408)253-4099
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